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Our Contact Center Services

BPO Partners, LLC provides a wide array of solutions to common issues that come with effectively running contact centers. Whether you are focused on improving customer satisfaction, generating more revenue or reducing cost, our team of seasoned advisors can assist. Our contact / call center consulting services practice has decades of experience working with customers of all shapes and sizes and can help solve for just about any operational, performance and/or technology challenge.

Call Center Agent

Program Types

• Sales (Inbound/Outbound): Customer Acquisition, Lead Generation, Appointment Setting, Retention, Upsell / Cross-sell and Account Management
Customer Care
Help Desk & Technical Support
Click to Chat Sales and Customer Care
Back Office Support: Order Entry & Provisioning, Data Entry & Claims Processing
Quality Management: Call, Chat and Social Media Monitoring, AI and Customer Sentiment Analysis
• Social Media: Monitoring, Care and Sales

Consulting Services

Contact Center Outsourcing Advisory & Strategy
• Contact Center Technology Strategy, Sourcing & Implementation Support

• Contact Center Vendor Sourcing
Vendor & Partner Management
Internal or External Call Center Performance Improvement or Management
Internal Call Center Operational Design and Redesign
RFP Support and Contract Management
Vendor Compensation
Alternate Channel Strategy, Development & Management

Our Clients

Telecommunications & Wireless | Broadband and Cable Healthcare & Insurance | Energy ServicesFinancial Services | Transportation and Logistics | Consumer Electronics | Entertainment

Contact BPO Partners, LLC to take advantage of our outsourcing advisory and contact center consulting services today.